New publication on GSD reporting from a Danish IT company

NeXGSD’s PhD student Stina Matthiesen and Associate Professor Pernille Bjørn have a new publication on how local IT development work is shaped by the global software development setup. The paper put focus on a Danish company’s lack of attention toward the changes that emerge in the local IT development work when engaging in GSD. The paper has been accepted for presentation and publication at the International Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2014). Here top researchers and practitioners from industry and academia gather to discuss social and technical challenges of supporting collaborative work in organizations, communities, and networks.

  • Matthiesen, S., et al. (2014). “Figure Out How to Code with the Hands of Others”: Recognizing Cultural Blind Spots in Global Software Development. Accepted at the conference on Computer Supported Cooperative Work and Social Computing (CSCW ’14).

Abstract: We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues’ work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also our findings open up discussions about the professional identity of IT developers within GSD, which includes extending the qualifications for IT developers.

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